FAQ

Frequently Asked Questions

So, how/where do I buy the resource?

All purchases are done online, automatically, via our tebexstore.

Why does my price differ?

The price varies based on your country's VAT rate. We comply with legal requirements to pay this tax

You lack the required entitlement to use X

Ensure that your server's license key is registered under the same Keymaster account that owns the asset. If they are on the same account, simply restart your server. If not, transfer the asset to the Keymaster account associated with your server's license key. Keep in mind that asset transfers are limited to one time only.

Failed to verify protected resource X

This error means that files were corrupted during the download. Most times this happens because you use FileZilla, which doesn't work well with encrypted files. Try using WinSCP instead.

Syntax error near <\1>

If the error “syntax error near <\1>” comes up, then that most likely means that there’s some kind of issue with the resource files, such as them being corrupted.

To resolve the issue, update to the latest recommended version of the server artifacts.

My keymaster has been hacked, can you transfer the resource to me?

Unfortunately, we can't transfer assets between keymaster accounts, even in cases of account compromise. For assistance, please contact Cfx.re support.

I can't find my transaction id

You can find your transaction id at https://checkout.tebex.io/payment-history/login